Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

The Application Support Analyst will execute all assigned physician and ancillary template optimization requests to ensure the scheduling system meets all organizational expectations. Compile and evaluate access data to provide recommendations for improvement guidelines. Some duties and responsibilities include:

• Manage all recurring and daily scheduling templates for assigned departments, locations, and providers with respect to planning, documentation of current state, identification of needed future state, and continuous follow up and analysis with respect to population demand verses current capacity.
• Document and approve any edits to templates.
• Maintain all system dictionaries associated with the scheduling templates.
• Work as a liaison between the clinic departments and IT in regards to scheduling related systems requests, planning of templates, changing of templates, tracking access needs, and planning for improvements and strategies to address these access needs
• Assists in the collection of data for performance improvement initiatives, with a focus on data accuracy and transparency. Provide data to administrators and providers in departments and facilitate conversations needed around patient access as indicated by data.
• Perform proactive audits on the recurring templates to verify they are performing efficiently while maximizing patient care, continuity of care, and patient and provider satisfaction while also identifying areas for improvement and optimization.
• Partner with department and specialty leaders and providers to design recurring templates according to department and national metrics.
• Maintain an in-depth knowledge of Cadence template build options to promote clinic flow efficiency and maximize patient throughput.

Requirements:  High School Diploma Required.  Must have strong written and oral communication.  Be able to work in a team environment.  Be able to focus with attention to detail.  Be able to work independently.  Be able to organize workload to provide reliable follow through and meet timelines/deadlines.  Must be able to work with minimal supervision.

Preferences:  EPIC Cadence certification or data analytics training