Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!? We are currently seeking a Senior Application Support Analyst!

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

Purpose: This position is repsonsible for the design, configuration, testing and implementation of the Epic Resolute PB module to meet our healthcare organization's billing and revenue cycle requirements. This role offers the opportunity to improve fianancial outcomes and patient satisfaction by optimizing billing processes and technology.

• Utilize expertise to support new and existing applications. Configure code, test and troubleshoot existing programs. Analyze end user data and business needs to assure user- orientation and optimal program/system performance
• Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management
• Accurately and efficiently work to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support.
• Understands workflows with the objective to meet business needs.
• Effectively test all code and programs prior to releasing them to the quality assurance (QA) team. Resolve all test issues in a timely manner. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide implementation/production support as required.
• Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.
• Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the others to gather requirements and goals to drive optimal solutions.
• Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required.
• Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes.
• Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs.

Organizational Expectations

• Demonstrates ability to provide service to others, adjusting approach to meet the needs of those around you, including communication level or cultural differences of those with whom you interact.
• Understands and meets organizational deadlines, and can individually manage personal workload.
• Partners with other teams in decision making.
• Communicates in a respectful manner.
• Ensures a safe, secure environment.
• Fulfills all organizational requirements
• Completes all required learning relevant to the role
• Complies with all relevant laws, regulation and policies

Senior Application Support Analyst: All the above in addition to:

• Identifies opportunities for improvement and actively designs and recommends optimization for build and workflow to meet business objectives, including but not limited to, increased revenue, reduced expenses, improved accuracy, improved efficiency or effectiveness, and customer satisfaction.
• Independently coordinates, manages, documents, organizes, and administers projects, committees to support assigned work.
• Understands and applies organizational business principals and software delivery on behalf of the company with internal and external customers to ensure alignment with strategy and operations.
• Mentors and guides less experienced application support analysts in their growth and advancement in the skills for this position.

Requirements:

• Bachelor’s degree or combination of education and related work experience, equaling 5
• Basic understanding of the Software Development Life-Cycle (SDLC).
• Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
• EPIC certification is required (either upon employment acceptance or obtained within 6 months of employment in position).

Senior Application Support Analyst: All the above in addition to:

• Bachelor’s degree or combination of education and related work experience, equaling 7
• Strong understanding of the Software Development Life-Cycle (SDLC).
• Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
• Current EPIC certification.

Preferences:

• Current Epic Billing (PB and/or Claims) Certifications
• Current Epic Resolute PB certification and experience with system build, maintenance, and troubleshooting.