Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

Duties and Responsibilities: 

• Answers incoming calls and relays messages; responds to patient and staff inquiries, schedules clinical appointments, and communicates with referring physician offices.
• Schedules follow up contact lens appointments authorized by the physician and relays information to patients regarding preparation for the appointments.
• Provides front end revenue cycle support for Optometric retail/point of service collections.
• Obtains pre-certifications by the patients’ health care insurers, vision insurance or managed care providers.
• Assist with charge review to assure successful contact lens claims submission and payment reconciliation.
• Obtains appropriate financial documents and Care Credit transactions.
• Support a successful revenue cycle result for specialty contact lenses.
• Keeps and prepares reports.
• Provides Workday support.
• Anticipates needs of patients; shows initiative and responsibility for solving patient problems.
• Performs clerical duties including preparing records for upcoming appointments and confidential medical files. Assists in preparing the chart for the physician.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned
  
• Contact Lens Orders & Returns Management: Handles patient rebates, collecting payment for orders, returns, and vendor credits; tracks payments and communicates with staff/providers. 
• Clinic Process Oversight & Resident Clinic Support: Monitors clinic workflows, schedules, billing, and resident clinic programs, ensuring efficient operations. 
• Insurance & Billing Management: Tracks contact lens claims for medical insurance, VSP, BWC, VA, and self-pay; ensures timely submission, payment, and resolution of discrepancies. Pre-determinations for medical contact lenses with medical insurance 
• Reporting & Expense Review: Reviews monthly workday reports, tracks clinic expenses, builds master reports, and ensures accurate provider billing and payments. 
• Patient Communication & Coordination: Manages patient inquiries, schedules appointments, assists with insurance issues, and ensures proper documentation for contact lenses and payments. 
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High School diploma; two or more years of experience in a health care environment; or equivalent combination of education and experience.   Ophthalmology experience helpful. Knowledge of and experience with ICD-9/ICD-10 & CPT coding.  Knowledge of medical terminology and customer/patient service experience.  Organizational and problem solving skills, and ability to manage multiple priorities. Ability to convey information both in writing and verbally.  Must have high level of interpersonal skills to handle sensitive and confidential situations.  Position continually requires demonstrated poise, tact and diplomacy.  Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint). Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.