Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!? We are currently seeking a Senior Application Support Analyst!

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Purpose: Execute all assigned physician and ancillary template optimization requests to ensure the scheduling system meets all organizational expectations. Compile and evaluate access data to provide recommendations for improvement guidelines. Provide guidance and mentorship to junior analysts, sharing expertise on analytical methodologies, tools, and best practices.

• Manage all recurring and daily scheduling templates for assigned departments, locations, and providers with respect to planning, documentation of current state, identification of needed future state, and continuous follow-up and analysis with respect to population demand versus current capacity.
• Document and approve any template edits while ensuring changes are made in the best interest of organizational access expectations.
• Maintain all system dictionaries associated with the scheduling templates.
• Work as a liaison between the clinic departments, contact center managers, and IT in regard to scheduling related systems requests, planning of templates, changing of templates, tracking access needs, and planning for improvements and strategies to address these access needs.
• Assists in the collection of data for performance improvement initiatives, with a focus on data accuracy and transparency. Provide data to administrators and providers in departments and facilitate conversations needed around patient access as indicated by data.
• Perform proactive audits on the recurring templates to verify they are performing efficiently while maximizing patient care, continuity of care, and patient and provider satisfaction while also identifying areas for improvement and optimization.
• Partner with department and specialty leaders and providers to design recurring templates according to department and national metrics.
• Maintain an in-depth knowledge of Cadence template build options to promote clinic flow efficiency and maximize patient throughput.
• Foster and reciprocate core partnerships with department leadership and providers by proactively offering resolutions to problems and following up as needed in a courteous and professional manner.
• Proactively look for opportunities within the schedule to promote a reflection of clinical function and preferred flow concepts that maintain schedules that reflect reality.
• When indicated, assist in creating and maintaining policies and procedures for end-user behavior pertaining to referral management, scheduling, hold time, unavailable time, and the like.
• Partner with Application Support Analysts to help with their training and development, as well as assist with complex building projects.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned.

Job Requirements:

• Bachelor’s degree or combination of education and related work experience, equaling 5 years. At least 1 year of experience in access or capacity management. EPIC certification is required (either upon employment acceptance or obtained within 6 months of employment in the position).

Knowledge, Skills, and Abilities:

• Strong understanding of Epic Cadence and Templates
• Must have a working knowledge of MS Office platforms such as (Excel, OneNote, Word, PowerPoint).
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Demonstrated working knowledge and expertise in healthcare processes and application system coordination.
• Demonstrated knowledge of database structure and working practice of reporting techniques and tools (Qlik).
• Strong written and oral communication skills, and excellent analytical and problem-solving skills working with/resolving both user and technical issues. 
• Ability to work independently, with minimal supervision, or as part of a team, with tight deadlines.  

Preferences:

• EPIC Cadence certification and data analytics training.