About us: Join our innovative semi-concierge private physician practice, the only one of its kind in the United States!  Our small, intimate team is like a family, making it the perfect environment for someone looking to feel at home, while at work. Our main OSU campus office offers a bustling environment filled with energy, innovation, and endless networking opportunities. You'll be surrounded by top-tier professionals and cutting-edge facilities, making every day an inspiring experience. 

Who we are:

Executive Health is a private physician practice where executives, community leaders, entrepreneurs, friends of the university, and their loved ones come to optimize and maintain their health through annual physicals and intermittent primary care. Our membership model offers a unique approach to healthcare, providing personalized and attentive service to our patients, in a one-to-one environment where they have full attention from our team.  

Our culture:

The Executive Health culture is one built on compassion, empathy, integrity, respect and teamwork!  

Our benefits:

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

The ideal candidate will possess exceptional customer service skills, a willingness to go above and beyond, and a personable and relatable demeanor. Your role will be crucial in ensuring our patients feel valued and cared for.

The Patient Services Associate is responsible for:

• Greeting and assisting patients with a warm and friendly attitude
• Managing appointment scheduling and patient inquiries
• Providing information about our membership model and services
• Ensuring a smooth and pleasant experience for all patients
• Handling administrative tasks and supports the medical team as needed
• Maintaining patient medical records via EMR or paper charts

Requirements:

• High School diploma or equivalent

• 5-7 years of proven experience in a customer service role

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• A genuine desire to help others and make a positive impact

• Skill in problem solving, and ability to manage multiple priorities

• Ability to convey information both in writing and verbally.

• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. 

• Position continually requires demonstrated poise, tact and diplomacy

• Independent judgement is required to plan, prioritize, and organize a diversified workload

Why Join Us:

• Be part of an innovative and unique medical practice
• Work in a supportive and family-like environment
• Opportunity to grow and develop within the company
• Make a real difference in the lives of our patients