Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Purpose: Reporting to the Department Administrator, assists with the global administration of the outpatient clinics through the management, coordination, and/or assessment of integrated clinic operations.  Assesses and supports clinical efficiencies and enhancements, operational systems, contingency staffing, staff training, strategic operational performance, and patient experience.   Participates in strategic and operational decision making as a member of the management team.

Duties and Responsibilities:

• Performs assessments of outpatient clinical operations and makes recommendations for operational enhancements and clinical efficiencies.
• Manages assigned clinical management and their teams; oversees the onboarding process for new managers in ambulatory clinics; partners and delivers professional and technical development initiatives and programs; acts as a key clinical and process resource to managers, advising on best practices and answering operational questions; develops and enhances systems for onboarding clinic and operations staff to assure clinical competence and sharing of basic operational information; working in collaboration with the HR department
• Provides day to day operational management support in a clinic in the absence of a manager (open positions, leaves of absence).
• Represents the LLC at various policy-making and/or operating committees; may act on behalf of the Administrator on operational issues as appropriate.
• Assists in and provides input for determining strategic objectives, program and project development related to the outpatient clinics.
• Works in collaboration with Administrator and clinic management to develop, communicate and administer written policies, procedures, and protocols governing all aspects of services rendered in clinics including performance of staff, risk management, utilization and productivity and competency based performance measures. 
• Conducts benchmarking activities to assist clinic managers with the evaluation of staff and processes
• Develops and supports improvement efforts designed to provide optimal patient experience.
• Acts as a liaison between hospital/OSUP departments and LLC to facilitate standard practices for respective ambulatory clinics related to safe and effective operations in the areas of: IT; ED&R; Customer Service; QA; Laboratory; Epidemiology; Pharmacy; and Compliance
• Develops agenda and leads manager meetings.
• Point person on new technology deployed within the clinics (clinical and administrative systems)
• Directs contingency staffing for clinics where assigned.
• Where directed, manages the ordering of supplies and insuring availability of supplies and equipment; interviewing/negotiating with vendors on pricing.
• Collaborates with clinic managers to ensure that all clinical staff performs procedures in accordance with OSUP and OSU standards.
• Working in conjunction with OSUP HIPAA officer, assures training and office processes support a HIPAA compliant environment.
• Ability to perform functions using job-related software and systems.
• Travel to assigned clinical facilities will be required.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned.

• Bachelor’s Degree, or equivalent education and experience. 
• At least 2 years of ambulatory operations management experience. 
• Current BLS certification. 
• Experience in setting up best practice workflows in an ambulatory setting. 
• Experience in developing formal policies and procedures in an ambulatory setting. 
• Ability to create results through successful facilitation of various departments/entities.
• Organized and detailed in developing functional and efficient processes. 
• Strong interpersonal/ communication skills. 
• Experience with Microsoft office products including in developing excel documents. 
• Must be willing to travel to all LLC locations.