Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Supervises the day-to-day operations of an assigned nursing triage unit. With delegated authority, interviews and recommends selection of applicants, conducts trainings, assigns and schedules work, acts upon time off requests, conducts annual performance evaluations and provides disciplinary action in collaboration with Clinic Manager. In addition, provides telephonic triage skilled nursing services and advice to patients, and assists in clinic when needed, under the direction of a physician or midlevel provider, and provides a variety of related services to maintain a safe, therapeutic environment.

• With assistance from clinic manager, hires, trains, supervises, schedules, assigns work to and evaluates staff; accountable for payroll and attendance.
• Acts as the primary subject matter expert for triage patient services. Actively communicates information to Clinic Manager, providers and appropriate staff.
  Addresses complaints or issues associated with providers, administrative workflows and triage 
  issues. Provides in-service training and precepting.
• Using the nursing process, triage patient concerns in clinic as well as over the telephone and provide nursing advice. Receive phone calls relating to appointments, urgent care, inpatient admissions, prescription refills and test results in accordance with clinic protocols and coordinate proper disposition of each. Make pre and post procedure phone calls to patients. Follow guidelines for managing, addressing, and responding to IHIS in-basket tasks and communications received via other electronic means. Develop and implement nursing plan of care for patients. Link patient to resources as needed based on the outcome of the call.
• Effectively identify high priority patient related concerns and provide clear and concise hand-off communication to provider and/or designee per department guidelines.
• Collaborates with other disciplines; promotes and supports research activities; and utilizes available resources to provide and improve patient care.
• Follow guidelines for managing, addressing, and responding to IHIS in-basket tasks and communications received via other electronic means.
• Maintains patient flow and workflow. Works collaboratively with the providers to provide a high quality and efficient service to patients.
• Travel may be required to accommodate staffing levels at other clinical facilities.
•  Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned.

• Associate Degree in Nursing from a CCNE (Commission on Collegiate Nursing Education) or Accreditation Commission for Education in Nursing (ACEN) accredited nursing program.  
• Ohio Registered Nurse license; CPR/BLS certified.
• Experience in performing clinical duties.
• Knowledge of triage procedures along with clinic, physician office, high acuity inpatient and/or urgent care/ER experience. Ability to maintain quality, safety, and/or infection control standards.
• Knowledge of appropriate procedures and standards for the administration of medications and patient care aids.
• Ability to educate and clearly communicate with patients and/or families as to the nature of disease and to provide instruction on proper care and treatment.
• Ability to convey information both in writing and verbally.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated poise, tact and diplomacy.
• Analytical ability and critical thinking to gather and interpret data and develop, recommend, and implement solutions.
• Must demonstrate leadership ability and clinical competence in nursing care of adults.
   

Preferences: Bachelor’s Degree in Nursing. Two or more years of nursing leadership experience. Ambulatory healthcare experience.