Looking to join a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Purpose: Under general supervision, provides medical records services including but not limited to preparing and maintaining paper and electronic medical records, filling medical records requests, assisting in office functions where needed, creating new patient packets, copying and scanning documents, and researches, retrieves, inspects, and enters information in the electronic medical record.   

Duties and Responsibilities:

• Responsible for the scanning/importing of all medical records to patient record.  

• Ensures department upholds Federal and State laws, rules and regulations. 

• Where assigned, sorts, verifies, and places unsigned loose reports such as disability paperwork, FMLA, etc., or added patient visit records in appropriate physicians’ box for review and signature. Accurately documents the patient’s Name and Medical Record Number on all records. Scans into patient chart after signature/completion by physician.  

• Responsible for completing, recording, and invoicing of all medical record releases (ROls) including but not limited to Continuity of Care, patient requests, insurance requests, third-party vendor requests, chart reviews, legal requests/subpoenas, disability/FMLA  

• Prepare fee slips and labels for patient appointments, allowing for a smooth and expeditious patient visit and flow of billing processing.  

• Manages all incoming medical records communication (email, faxes, and phone) to include inserting records into patients EHR, routing referral information to central scheduling, completing ROIs, sending faxes to physicians and techs as appropriate.  

• Always maintains accuracy of 98% for all imported medical records. Report errors to updating pool for correction.  

• Handling of file conversions to ensure syncing of documents to multiple medical record systems.  

• Mailing new patient packets and recall letters to patients, providing information beneficial to positive patient experience.  

• Must adhere to all legal requirements regarding the safe handling of such information including HIPAA regulations, Ohio state law, OSUP policies, etc.  

• Travel may be required to accommodate staffing levels at other clinical facilities. 

• Other duties or special projects as assigned.  

Requirements:  

• High School diploma or equivalent. 

Preferences:

• Experience working in a Medical Office or Customer Service.
• Data entry experience with basic understanding of insurance and billing procedures.
• Experience with medical terminology.
• Experience with electronic medical records. 

Knowledge, Skills, and Abilities: 

Knowledge of:  

• Computer/keyboard skills 

• Medical terminology and office equipment 

• HIPAA 

Skills in:  

• Patience  

• Effective communication  

• Organization  

• Interpersonal skills  

• Problem-solving  

• Empathy and active listening  

Abilities to:  

• Multi-task when needed to  

• Maintain high level of accuracy in fast-paced environment 

• Work with others well in a professional team environment