Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Purpose: Ensures, organizes, and maintains an active, accurate, and operational surgery schedule by coordinating all surgeries and procedures for assigned providers and service lines.

Duties and Responsibilites:

• Responsible for training new staff members, is up to date on most recent changes in orientation and demonstrates the expertise required to alter education depending on the learner’s needs.
• Maintains performance that meets corporate and department standards including productivity, QA and attendance.
• Initiates C-9s with the Ohio BWC and monitors approved visits, initiating additional C-9s as necessary.
• Participates/supports, OSUWMC Communication and Marketing initiatives.
• Other duties as assigned
• Manage daily clinic schedules and work with management and clinical teams to more efficiently manage the patient flow in the clinic by adjusting schedules, templates, and access team staffing.
• Provide cross-coverage support for other staff as required.
• Serves as a point of contact for patients/families that need assistance with bills, questions about various departments within the Medical Center or how to navigate the OSUWMC system. This requires a high level of ingenuity and resourcefulness as the questions vary dramatically.
• Resolves complex customer issues in timely manner with high degree of satisfaction. Reports to management any situations that appear to be signs of discontent on the part of the patient/relative or hospital staff that may affect the departmental goal of providing quality customer service.
• Participate in development and implementation of initiatives to improve the operational processes at the work location
• Provide comprehensive orientation, training, and development of new staff & updates supervisor regarding status of training & level of proficiency.
• Act as floor leader to staff by:
• Providing feedback as necessary on operational standards and policy and procedure.
• Serving as first point of escalation for issues that arise in the department.
• Filling staffing holes in priority of greatest urgency.
• Monitor usage of front desk supplies and order additional supplies as needed.
• Work on special projects in support of department growth as assigned.
• Host morning and/or afternoon huddles with team to identify potential workflow problems coming in the day ahead.
• Communicate with fellow leads in office on new workflows to ensure understanding in both clinical and clerical areas
• May be expected to serve as IHIS Superuser, participate in Superuser meetings, and share information on upgrades and best practices with team.

• High School diploma.
• 2 or more years of experience in a healthcare environment or equivalent combination of education and experience.
• Minimum of 1 year of employment as a Surgical Scheduler with OSUP or equivalent experience at OSU within the last year.