Are you passionate about helping clinicians work smarter, not harder? Do you enjoy translating complex systems into meaningful, practical training that truly sticks? Join our team and play a key role in optimizing Epic and other clinical systems that directly support exceptional patient care at Ohio State University Physicians.

Purpose: Under the direction of the Sr. Director of IT (or his/her delegate), and in collaboration with The Ohio State University Wexner Medical Center (OSUWMC), will provide consultation in the planning, design, development, and delivery of training for EPIC or other electronic medical record and systems; identify mechanisms to optimize system utilization and processes; assists in the review of workflows and processes; and provide training to staff and physicians. 

Duties and Responsibilities:   

• Assesses clinical training needs of the organization, department and end user. Assists in the analysis and evaluation of existing or proposed clinical systems, workflows and processes; works collaboratively to define future state for clinical workflows. 

• Delivers training to various audiences (new hires, refresher training, skill enhancement and system update training). Responsible for managing moderately, complex clinical applications training issues and problems; provides technical support in response to user issues and questions pertaining to training, functionality, operations, input/output, reporting and general operating procedures. 

• Implements training/communications; coordinates system change communications; keeps end users up to date on system changes or updates throughout a project or upgrade. 

• Assists in the development of change management strategies and training needs. 

• Provides and recommends creative solutions to processes and procedures for enhancements, additions, or modifications to improve clinical systems. Advises the build teams on any such system enhancements or modifications. 

• Participates in a variety of training and optimization projects. 

• Develops and maintains networks of super users within specialty areas; utilizes these groups to assure end user familiarity with system changes and enhancements. 

• Serves as a liaison between training and IT to coordinate needs assessments, impact analyses, resource utilization, system requirements and integration methodologies. 

• Other duties or special projects as assigned. 

Requirements:    

• Associates degree in a clinical field, information systems or related field, or equivalent education and experience.  

• Minimum of 1-2 years of experience with an electronic medical record or system.  

• If not already certified, the IT Training & Optimization Analyst must obtain an Epic build certification within 6 months of the date of hire in order to gain the necessary access to OSUWMC Epic training and development environments. 

Preferences:  

• Bachelor of Science in a clinical field, information systems or related field, or equivalent education and experience.  

• Current Epic build certification. 

Knowledge, Skills and Abilities: 

Possess strong communication skills to respond to common and complex inquiries. Ability to demonstrate initiative and completion of projects, self-motivation and ability to work independently while being a team player. Extensive knowledge of adult learning principles and demonstrated experience using these principles when building training plans and materials. Critical thinking to be able to work at the highest technical level of most phases of application education while being able to consider current and future state implications.   

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.